- Client Name: Clondalkin Group
- Sector: Packaging for Pharma & Healthcare
- Key Challenge: To secure high quality and consistency in tooling and die supplies at competitive rates.
- Approach: Truform has an agreed Service Level Agreement with Clondalkin Group which provides continuity and certainty of supply for the business, as well as confidence in the quality of tooling supplied.
The Production Manager has worked with Brendan Tumilty for many years and the company has supplied tooling and dies to Clondalkin Pharma and Healthcare for decades, primarily producing cutting dies, but with an ever increasing product portfolio.
Consistency & Continuity
The company has been impressed with the level of re-investment that Truform has demonstrated over the years “They invest heavily in themselves and are constantly on top of that. That’s a major benefit for customers like ourselves as it eliminates any concerns about quality.”
Speedy response times have also helped to cement the relationship “Delivery consistently exceeds our expectations. Turnaround times can be 3 days but if there’s an immediate requirement it can be done much quicker – we’ve even had same-day turn-arounds.”
Technical support is valued and Truform often undertake technical reviews with Clondalkin Pharma & Healthcare. “We have a strategic relationship with Truform – they have helped us to develop different systems to improve productivity and that’s adds real value to the service they offer.”
Truform also provide us with package design, sampling and other peripheral origination support.
From a commercial perspective, pricing is critical. The business has a Supplier Agreement in place with Truform “This gives us certainty and continuity. We see ourselves continuing to work with Truform as they are an excellent supplier in every respect.”