Background
Our Manufacturing and Sales teams have worked together seamlessly for many years. Truform has consistently supplied diecutting tooling of the highest standard for many years. We have innovated together on numerous projects and complimented this with an ever increasing product portfolio and commitment to investment.
Consistency & Continuity
The company has been impressed with the level of re-investment that Truform has demonstrated over the years “They invest heavily in themselves and are constantly on top of that. That’s a major benefit for customers like ourselves as it eliminates any concerns about quality and progress.”
Speedy response times have also helped to cement the relationship. “Delivery consistently exceeds our expectations. Turnaround times can be 3 days but if there’s an immediate requirement it can be done much quicker – we’ve even had same-day turn-arounds.”
Technical support is valued and Truform often undertake technical reviews with us. “We have a strategic relationship with Truform – they have helped us to develop different systems to improve productivity and that’s adds real value to the service they offer. And they listen to us – that’s so important so that actual objectives can be met”
Truform also provide us with package design, sampling and other peripheral origination support.
At a commercial level, the service and value objectives are always achieved. “This gives us continued confidence in our partnership. Truform as they are an excellent supplier in every respect. Their commitment, pedigree and historical performance suggests this will not change.”